Frequently asked questions

PAYMENT METHODS

 

Q. What payment methods do you accept?

A. We accept online payments, PayPal and MobilePay payments from all Finnish banks, as well as card payments with all Debit, Credit and Visa Electron cards. In addition, you can order for an invoice or installment payment through Jousto, Collector or Klarna. We also offer a cash on delivery payment method for registered customers. You can find more information on the Payment Methods page.

 

Q. Why can't I find a cash on delivery method?

A. Cash on delivery is only available for registered customers. If necessary, create an account and log in. Unfortunately, if you have received multiple cash-on-delivery orders without being picked up, we will no longer be able to offer a cash-on-delivery payment in the future due to the costs involved.

 

Q. Can I postpone the due date of a Klarna Invoice? / Can I pay Klarna Invoice in installments?

A. You can find more detailed information about Klarnan customer service. Also, do not hesitate to contact us if you have any questions about Klarna's payment methods.

 

Q. I ordered with Klarna Account, when will I receive my invoice?

V. For Klarna payment methods, the recipient of the payment and the sender of the invoice is Klarna Oy. You can find more detailed information about Klarnan customer service. You can also check all your invoices in the My Klarna service (use the same e-mail address to log in as in the order information). Also, do not hesitate to contact us if you have any questions about Klarna's payment methods.

 

Q. Why is there an additional charge for using cash on delivery?

V. Posti's cash on delivery and Matkahuolto's bus advance are additional paid services, ie Transport Companies charge a fee for using the service. For example, we recommend using online or card payments, which are free payment methods for the subscriber.

 

 

ORDERING

 

Q. Where is the store / what are the store's opening hours?

V. The beauty online store has a store in Helsinki (Mäkelänkatu 4 00500 Helsinki). The store is open on weekdays from 9 am to 5 pm. There are only a small part of the products available in the store, but you can order products from the entire online store's product range to the store free of charge. Delivery time to the store is about 1 working day. You can inquire about the store's product range from the store's number 09 7277251 or by e-mail customerspalvelu@kauneudenverkkokauppa.fi

 

Q. How soon will I receive my order?

A. As a rule, the processing time for orders is less than 1 working day, orders placed by 12 noon on weekdays usually have time to pick up a package on the same day and are thus normally received on the next working day.

 

Q. I want to return a product, how do I proceed?

A. Contact our customer service, we will send you simple return instructions via email.

 

Q. Can I add to my order?

A. Sure you can as long as your package hasn't left yet. You will receive a departure notification when your order has been packed, but the package may still be with us if the day's mail pick-up is not over yet. Contact our customer service immediately to find out the situation :)

 

Q. Why can't I find a suitable pick-up point / parcel machine?

A. You are offered the nearest pick-up points based on your shipping address, but you can also search for alternative pick-up points using the postal code search engine.

 

Q. I am trying to select Klarna-Invoice as the payment method but I get an error message that the phone number must be entered, how can I select the invoice?

A. Go through items of the checkout in order, ie complete step 1 (Address information) and step 2 (Choose delivery method) before choosing a payment method.

 

Q. Do I need to register to place an order?

A. No need, you can place an order even if you have not registered. However, we recommend registration, which will make transactions faster for you. You can save addresses in the Address Book, browse your previous orders, and track the status of your orders from the Customer Account page.

 

Q. Why am I asked for a password when I enter my email address at checkout?

A. The online store will ask for a password if a customer account is registered for the e-mail address you entered. If necessary, you can request a password reset. Forgot your password? - via the link.

 

Q. How can I use the discount code I received?

A. At the checkout, click on the Discount Code field and a field will open where you can enter the code. Enter the code and press the Enter Coupon button or press Enter and wait for the online store to check your code. After a successful review, your codes and discounts will appear in the summary.

 

Q. Why didn't my discount code work?

A. Most likely there is an error in the code or your code is no longer valid. We recommend that you copy and paste (copy / paste) the code to avoid possible typos. Also, make sure you don't copy & paste extra space at the beginning or end of the code. The codes are usually disposable, meaning if you have already used the code in a previous order, this is no longer valid. In case of doubt, please do not hesitate to contact our customer service.

 

Q. Can I leave a free-form message in the order information?

A. You can, at the checkout, under the payment method menu, you will find the Special Requests field, where you can leave a free-form message to your order handler. Please note that this will extend the order processing time.

 

 
DELIVERY METHODS

 

Q. Can I pick up products from the store?

A. Yes you can, you can also find a free "Delivery to the store" delivery method at the online store checkout. Your order can then be picked up from the Helsinki store normally within one working day of placing the order. You will receive an email notification when your order can be picked up from the store. The store is open on weekdays from 9 am to 5 pm.

 

Q. What are the transportation options?

We have all the postal services of Posti and Matkahuolto, you can find more information about transport methods in the footer / Shipping Methods.

 

Q. I received information that my package has been shipped but the tracking service has not been updated?

Posti and Matkahuolto pick up the shipments leaving us every day from about 1 pm to 4 pm. However, the shipment is updated to the tracking service as "received" only after the shipment has been unloaded and scanned at the transport company's nearest logistics center. At worst, depending on congestion, this can take up to 1 working day. All shipments packaged after 1pm to 4pm will have to wait for pickup the next business day.

 

Q. I received a message that my package can be picked up, how in a hurry do I have to pick up the package?

A. This depends on the selected mode of transport. Parcels must be picked up within 7 days of arrival. Matkahuolto's Near or Online Packages have a storage period of 2 weeks. You can find more information on the Delivery Methods page and through our customer service.